FAQs

What is Full Sleep?

Full Sleep helps people reimagine their long-term relationship to sleep by using a unique combination of proven behavioral changing therapy and real time guidance so you can not only understand your sleep, but fix it - all from the comfort of home. Specifically, the program includes a mobile app-based guide, live coaching, and a non-wearable bedside tracker (REST) that can sense your sleep patterns and support your 6-week CBT-I based sleep program.

What is CBT-I?

CBT-I stands for Cognitive Behavioral Therapy for Insomnia. It’s commonly defined as a short, structured, and evidence-based approach to combating the frustrating symptoms of insomnia. It’s a multicomponent approach that includes cognitive, behavioral, and psychoeducational interventions. CBT-I has been scientifically proven to be extremely effective for reducing insomnia symptoms in as many as 70% - 80% of patients (source). Results of complying to a CBT-I based program include less time to fall asleep, more time asleep, and less overnight wakeups.

What is REST?

REST stands for Radar Enabled Sensing Technology. Nighttime can be the hardest time for many who struggle with sleep, but screen use before or in bed only worsens the problem. We’ve designed REST without screens and with automatic features to guide you through a better night’s sleep. REST looks like a small speaker that simply sits on your nightstand or other flat surface. Using radar sensing, a safe and camera-less way of picking up movements, temperature, and sound, REST can passively track your sleep patterns and nighttime awakenings, offering real-time audio guidance in times of need. This is all in an effort to improve your sleep quality as quickly as possible.

Who is Full Sleep designed for?

Full Sleep is built for adults who are restless sleepers, having consistently suffered with insomnia-related sleep issues over time. Full Sleep is also the only program designed specifically for sleep issues as we age, including menopause, chronic pain, depression, and more. The program offers a qualification step before payment to ensure that it’s a right fit for you.

Who should NOT apply for Full Sleep?

Full Sleep is not suitable for everyone alike. You should talk to your physician prior to participating if you experience medical conditions such as:Obstructive sleep apnea,Epilepsy, bipolar disorder, or schizophreniaSleep walking, night terrors/nightmaresSimilarly, some of the sleep skills in this study may not be a good fit if you have a rotating shift schedule. Finally, if you have excessive sleepiness or it’s unsafe for you to get out of bed in the middle of the night, some of the sleep skills in this study may not be a good fit or even unsafe.

What is "Koko"?

You might have seen "Koko" mentioned in our policies and on our website. Koko Labs is a Palo Alto-based radar lab that developed Full Sleep. It is the parent company of the Full Sleep program.

How do I contact you?

Feel free to contact our support team by texting us at: (415) 831-7632.

Do I need to consult with my healthcare provider before participating in this program?

To ensure the program will not interfere with any current health regimens or prescriptions, it is strongly recommended that you consult with your healthcare provider before starting any program involving your health.

What if I am taking sleep medication while doing this program

Unfortunately, we’re unable to offer personal medical advice, so this would be a great question for your doctor! Regardless of whether you decide to continue with the medication, we hope you try out the strategies in this program. The materials will cover sleep medications in detail and how sleep is affected.

Where will Full Sleep be conducted?

Fortunately, you’ll be able to complete this program from the comfort of your own home and bed during your normal routine. Full Sleep is currently available anywhere in the United States.

How long is the program?

After the delivery and setup of REST, your program will last about 6-8 weeks.

How much time will I need to dedicate to this program?

For the content portion of the program, such as lesson completion, sleep logging, and wind-down exercise participation we ask that you dedicate anywhere from 5 to 30 mins per day depending on how much you can or want to practice new sleep strategies.

If my partner and I sleep in separate bedrooms, can we both participate in the program?

If you both qualify and plan to sleep in separate bedrooms for the duration of the program, then yes, both of you can participate. Separate devices will be provided to each of you.

Why can’t I have pets in my bedroom?

Due to the current development and sensitivity of REST, pets may cause interference with REST’s sensing function, keeping it from collecting accurate sleep information.

Do I have to sleep in the same bed during the program?

Yes, it’s requested that you sleep in the same bed, side of the bed, and bedroom for the duration of the program. However, if you are not home for a night here and there, your progress will not be hurt as long as you’re continuing to follow your sleep schedule and sleep hygiene practices. If there is any conflict with your timeline, please text our support team at (415) 831-7632 to set a different schedule for your program.

I just purchased Full Sleep, but my plans suddenly changed and I won’t be home for several days or weeks. What should I do?

If you find yourself in this situation, please contact our support team by texting (415) 831-7632 as soon as possible and we can discuss a delay in starting your program.

How will I get my REST?

After making sure you qualify to benefit from Full Sleep, a member of our support team will reach out and get your information to send you a REST via FedEx or UPS.

What do I do once my REST has been delivered?

Once your REST has been delivered, please follow the instructions on the enclosed set up guide. You will also need to download the Full Sleep App from the Apple or Android stores in order to set up your device. The app is free of charge. If you need assistance during your set up, please contact our support team by texting (415) 831-7632 and we will be happy to assist you.

Do you have in-home services that can set up the device for me?

We currently don’t offer in-person setup support. However, if you do need assistance, please contact our support team and we’ll be happy to help.

Will anyone from your team come into my home?

No member of the Full Sleep team will be coming into your home during this program.

I have concerns about privacy, is my information safe and secure?

Yes. Your privacy is a top priority. We do not share your sleep data and, while our device can sense your sleep patterns, the Full Sleep team cannot hear or see you. The data that will be collected will not be shared with anyone without your permission and is in a secure and limited access database. To read and learn more about our privacy policy, please visit our website.

Why do you need my wifi information?

Your wifi is required for REST to send your sleep data to the app and for your sleep coach to view it and provide personalized feedback. This is all part of the effort to help improve your sleep as quickly as possible.

How big is the device?

The dimensions are 2.3in (W) x 2.3in (D) x 8.0in (H)

Is REST portable?

While small, REST isn't portable and shouldn’t be moved once it has been placed and set up with the mobile app. If you move the device anytime during the program, please contact our support team as soon as possible to retrainthe device.

How do I turn my device on and off?

In order to turn on REST, safely plug in the device to a nearby power outlet and to turn off the device, safely unplug it from the power outlet.Note: To safely unplug REST, never pull the power cord, instead hold the head of the plug and then pull.