Full Sleep Help Center

Privacy Policy

Effective Date: August 24, 2022

Full Sleep is committed to protecting all personal information that is provided to us and personal information which we may collect and process.

The following sections describe the type of personal information that Full Sleep (“we,” “our,” “us”) we collect, how we use it, and the options available for making changes to that information. This Privacy Policy only applies to information we collect from your use of https://www.fullsleep.com/ (our “Website”) and not information we collect through other contexts. Please review our Mobile Application Privacy Policy or Device Privacy Policy to learn about information that we collect in those contexts.

Personal Information that We Collect
We collect several types of personal information from website visitors, employees, customers, suppliers, services providers, advisers, consultants, other professional experts, complainants and enquirers (“you”). You can visit the Website without submitting any information that we can use to identify you personally. However, if you use certain features on the Site, such as signing up for our newsletter or applying for our program, we may collect personal information such as your email, zip code, certain health-related information, work schedule, and date of birth. We may also collect your personal information when you participate in any interactive features of the Site (like send a message through the Services), request customer support, or otherwise communicate with us.

How We Use the Personal Information that We Collect

- We use personal information to:
- Support the processing of our services
- Maintain our customer accounts and records
- Carry out our contractual and legal obligations
- Support and manage our employees
- Send emails, newsletters, and marketing communications
- Respond to questions and concerns from customers
- Improve our Website and marketing efforts

We may share personal information with contracted third parties such as our service providers.

Web Tracking Technologies
We use web tracking technology to understand usage of our Services and IP addresses. More broadly, technologies such as cookies, beacons, tags and scripts are used by Full Sleep and our online service and marketing providers. These technologies are used in analyzing trends, administering the Website, tracking users’ movements around our Website, and to gather demographic information about our website user base as a whole.

We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. We use cookies to remember users’ settings (e.g. region preference) and for internal analytics usage. Cookies are small files that are stored on your mobile device through the Website. A cookie allows the Website to recognize whether you have visited before and may store user preferences and other information. For example, cookies can be used to collect or store information about your use of the Website during your current session and over time (including the pages you view and the files you download), your mobile device’s operating system, your device ID, and your general geographic location. You can control the use of cookies at the individual browser level. If a you reject cookies, you may still use our Website, but your ability to use some features or areas of our site may be limited.

As is true of most Websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.  We may combine this automatically collected log information with other information we collect about website users. We do this to improve services we offer, to improve marketing, analytics, or Website functionality. In particular, the Website uses Google Analytics to help collect and analyze certain information for the purposes discussed above. You may opt out of the use of cookies by Google Analytics here.

We may partner with a third party to display advertising on our website or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this site and other sites to provide you advertising based on your browsing activities and interests. For information about interest-based advertising practices, including privacy and confidentiality, visit the Network Advertising Initiative website or the Digital Advertising Alliance website.  If a you wish to block this information from being used for the purpose of serving interest-based ads, you may opt out by clicking here (US/CAN). Please note that this is not an opt out for being served ads, but rather an opt out for receiving targeted ads that use personal information. You may continue to receive generic ads. The use of online tracking mechanisms by third parties is subject to those third parties’ own privacy policies, and not this Policy.  If you prefer to prevent third parties from setting and accessing cookies on your computer or other device, you may set your browser to block cookies.  Additionally, you may remove yourself from the targeted advertising of companies within the Network Advertising Initiative by opting out here, or of companies participating in the Digital Advertising Alliance by opting out here.  Although our Website currently does not respond to “do not track” browser headers, you can limit tracking through these third-party programs and by taking the other steps discussed above.

Third-party plugins

The Website may include plugins from other companies, including social media companies (e.g., the Facebook “Like” button). These plugins may collect information, such as information about the pages you visit, and share it with the company that created the plugin even if you do not click on the plugin. These third-party plugins are governed by the privacy policies and terms of the companies that created them. 

SDKs and mobile advertising IDs  

Our Services may include third-party software development kits (“SDKs”) that allow us and our service providers to collect information about your activity. In addition, some mobile devices come with a resettable advertising ID (such as Apple’s IDFA and Google’s Advertising ID) that, like cookies and pixel tags, allow us and our service providers to identify your mobile device over time for advertising purposes.

Aggregated and deidentified information

From time to time, we may also collect and share aggregated or deidentified information about our users, such as by publishing a report on trends in the usage of the Website. Such aggregated or deidentified information will not identify you personally.
Making Changes to Personal Information and Opt-Out
Users may request a change to their personal information or to opt-out by sending us a written explanation to privacy@fullsleep.com. Where information cannot be changed or removed, we will tell the user the reason(s). We will provide confirmation that the request has been processed within (30) days upon receipt of the request.

Protection of Personal Information

We classify personal information as Restricted. We maintain reasonable security measures to protect restricted and confidential information from loss, destruction, misuse, and unauthorized access or disclosure. Please note that no method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. If users of our services have any questions about security on our Website, they can email us at privacy@fullsleep.com.

Retention of Personal Information
We retain personal information for only as long as needed to comply with our legal obligations, resolve disputes, enforce our agreements, or as otherwise reasonably necessary for our business purposes.

Disclosure of Personal Information
We sometimes share the personal information we process with the data subject themselves and also with other organizations. Where this is necessary we are required to comply with all aspects of data protection legislation of the applicable domains of operation.

We may disclose personal information:
- as required by law, such as to comply with a subpoena or similar legal process;
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
- if we are involved in a merger, acquisition, or sale of all or a portion of its assets. In this case users will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of personal information, as well as any choices data subjects may have regarding their personal information.
Links to Other Websites
Our Website may contain links to other Internet sites, and they may ask for different personal information. We do not accept any responsibility or liability for the privacy practices of third-party websites. If a website visitor submits personal information to any of those sites, his or her information is governed by their privacy policies. We encourage website visitors to carefully read the privacy policy of any website visited.

Changes to this Privacy Policy

We may make changes to the Website in the future and as a consequence will need to revise this Policy to reflect those changes. We will post all such changes on the Website, so you should review this page periodically.  Contact UsQuestions or concerns regarding our Privacy Policy should be raised by emailing us at privacy@fullsleep.com.